Community Guidelines

Hello and welcome to the Raise a Hood® Community. We’re so glad to have you!

The Raise a Hood Community is here for members to share tips and learnings or ask for advice – member participation is encouraged. Please review our community guidelines to ensure Raise a Hood remains a helpful and informative place for everyone.

How to Contact the Raise a Hood Team

Direct questions and comments for Raise a Hood should be sent to [email protected]. If you’re looking to schedule time with a telemechanic, you can do so here.

Please Do:

  • Be nice, and respect other people’s opinions and expertise.We encourage robust debate on the issues, but we do not support verbally attacking individuals or their credibility.
  • Use your judgment. All our solutions are created or approved by certified mechanics, but the associated comments by members are left unfiltered. We believe healthy dialogue helps everyone. However, this does not mean every comment is approved or endorsed by Raise a Hood. If you’re going to follow someone’s advice, make sure it’s appropriate for your issue and situation. If you have any concerns or questions, schedule an appointment with one of our expert telemechanics.
  • Share your knowledge. If you think your insights may be able to help another member, then we encourage you to post your solution.
  • If someone has helped you, give them thanks. You can give this by providing a review of their solution or liking their comment. However, please don’t solicit or manipulate the community to gain more positive feedback for yourself. This includes making more than one community profile. Thanks should be earned, not solicited.
  • Share your ideas on how to make this site even better. Some of the best ideas come from our users. If you have a suggestion on how to make the site better, let us know at [email protected].

Please Don't:

  • Post Personal information.This includes phone numbers, addresses, financial details and email addresses.
  • Advertise, post repetitive messages or links. This includes third-party adverts, polss and petitions, junk mail, spam, chain letters or any other form of unauthorized solicitation.
  • Use bad language or insulting/offensive behavior. Raise a Hood fosters an inclusive, friendly and respectful environment on our site – and we need our members to support this to make it work. We encourage a free forum to discuss issues and repairs; we even love it when members can challenge mainstream thinking and bring new and better ideas forward. But never insult or verbally attack other members.
  • Openly discuss moderation actions that have been taken. While moderation is rare, it can occur. If your posts have been moderated and you want to know more, then please get in touch with our Community Manager at [email protected].

Avatars/Usernames

Your avatar and username are a great way of personalizing your profile and making yourself stand out from the crowd. However, they’re visible to everyone, so use some common courtesy towards others.

Your avatar and username must adhere to the following guidelines:

  • No nudity. Clothing worn must be appropriate for all ages
  • No swearing, offensive messages, or gestures
  • No images that could cause offense or upset (i.e., depictions of violence, injury or other scenes likely to cause distress).
  • Must not contain commercial logos, brand names or variants of either
  • Must not contain personal information (i.e., phone number, zip code, account number, etc.)

Personal account questions and information

For help with account questions, you can contact customer service through our Contact Us page. Any account questions that the user doesn’t address may be closed after 30 days.

Other circumstances: Please note that the above is not an exhaustive list, and we ask everybody to use their common sense when interacting with others in the Raise a Hood community. We reserve the right to remove content that is deemed inappropriate. We also reserve the right (at Raise a Hood’s sole discretion) to restrict a member’s access to the community with a temporary or permanent ban.

Remember: You must be aged 13 or over to use our community. If you’re between 13 and 18 years old, you must have permission from your legal guardian.

If you see a post that violates any of our Community Guidelines or you don’t think is suitable for the community, please report inappropriate content by selecting “Report” on the right of the post. Do not respond to the post yourself.

Personal account questions and information

For help with account questions, you can contact customer service through our Contact Us page. Any account questions that the user doesn’t address may be closed after 30 days.

Other circumstances

Please note that the above is not an exhaustive list, and we ask everybody to use their common sense when interacting with others in the Raise a Hood community. We reserve the right to remove content that is deemed inappropriate. We also reserve the right (at Raise a Hood’s sole discretion) to restrict a member’s access to the community with a temporary or permanent ban.

Remember

You must be aged 13 or over to use our community. If you’re between 13 and 18 years old, you must have permission from your legal guardian.
If you see a post that violates any of our Community Guidelines or you don’t think is suitable for the community, please report inappropriate content by selecting “Report” on the right of the post. Do not respond to the post yourself.