Get answers to some of our most common questions. Can’t find what you need? Contact us with your inquiry and we’ll get back to you as soon as possible!
Raise a Hood's telemechanic services are remote automotive repair services that allow our mechanics to diagnose and assist with vehicle issues using video calls or other virtual communication methods. Our telemechanics can also provide a trusted second opinion on services and pricing as well as act as your advocate in working with repair shops.
Diagnosis: An experienced telemechanic can help diagnose the potential issue with your car based on the symptoms you describe. This can give you a better understanding of the problem and help you communicate effectively with the repair shop. Safety: Some car issues may render your vehicle unsafe to drive. By consulting with a telemechanic, you can assess the severity of the problem and determine whether it's safe to drive to the repair shop or if towing is necessary. Cost and Efficiency: Getting advice from a telemechanic can help you avoid unnecessary repairs or prevent you from being overcharged by unscrupulous repair shops. Telemechanics can provide insights on the estimated costs, recommend reputable repair shops, or suggest simple fixes that you can try yourself. Preparing for the Shop Visit: By discussing your car's problem with a telemechanic, you can gather information and ask relevant questions during your visit to the repair shop. This can help you make informed decisions and ensure that your concerns are addressed. Temporary Fixes or Workarounds: In some cases, a temporary fix or workaround may be possible to get your car in a drivable condition until you can reach the repair shop. A telemechanic can provide guidance on such solutions, ensuring you can handle the situation until professional repairs can be performed.
When you encounter a vehicle issue, or need a fair assessment or an advocate for you in a repair process you can request a telemechanic service through our platform. A qualified mechanic will guide you through a video call, assess the problem remotely, and provide guidance on potential solutions or repairs.
You can easily schedule an appointment by selecting the Get help now button at the top of our website, selecting the Ask a telemechanic tile and then scrolling and filtering our list of telemechanics to find the best one suited to your needs (i.e., experience, specialty, price, etc.). View your telemechanics profile by selecting the view profile/schedule button and then choose the length of time you’d like to schedule, then just select your preferred date and time, provide a little information on your vehicle and its issue as well as where you would like us to send your link for the consultation, pay for the appointment and you will receive instructions and a link to the appointment you’ve scheduled.
Telemechanic services are generally available for a wide range of vehicle makes and models. However, there may be some limitations based on the complexity of the issue and the availability of specific technical information for certain vehicles.
Availability may vary depending on the provider. Some telemechanic services operate during specific hours, while others may offer round-the-clock support. Please check our website or contact us for our service hours.
The cost of a telemechanic session can vary depending on the provider and their years of experience. While Raise a Hood does provide guidelines, pricing is set by the telemechanics themselves. Please check our website or contact us for detailed pricing information.
If the telemechanic service is unable to resolve your issue remotely, the mechanic will provide guidance on the next steps, such as recommending a local repair shop or advising further diagnostics.
Yes, we prioritize the security and privacy of our customers. Our platform ensures secure communication channels, and any personal or vehicle information shared during the session is treated with strict confidentiality.