I have been in the automobile service industry my entire career (since the age of 15); fixing things has always fascinated me!

Over my 35-year career, I've seen the industry from multiple perspectives. I have worked for independent business owners, large dealerships and have run my own automotive repair shop for 15 years. As such, I have seen many different types of repairs and services and have always tried to help people through difficult situations on with their vehicles.

I've generally gravitated to roles where I could work the way I want to rather than the high-pressure sales environment that that is so common in our sector. It has been painful to watch the repair industry transform itself into a higher margin (and higher cost) business model that is constantly driving for additional profits. It has taught me a lot about the auto repair industry and its customers. For this reason, I have focused on small shops of my own and those of my partners so that I can run the business honestly and ethically.

My favorite part of my job is my one-on-one interactions with customers. Good customer communication and service is critical for the success of any business. I enjoy helping clients understand why their car is having issues and make sure they know what we are doing to repair it, and why it is necessary. As a result, I have many relationships with customers that have turned into a very loyal clientele list going back generations. I consider myself the "safe zone" for people when dealing with a stressful situation, where they can receive honest and thoughtful advice.

One of my specialties in this field is being able to help with very tough, odd, or difficult repair situations. Those broken bolts, backed into a corner, "no way out" or "we've tried everything" scenarios are a specialty of mine.

I am currently A.S.E. Master Tech Certified and continuing with my education every year, with over 100 training classes to my credit.

I look forward to working together and helping you solve your automotive problem.